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All Tshirt123 products printed for Tshirt123 or our affiliate stores are printed on-demand. Products are not stocked. Therefore returns or refunds cannot be accepted for change of mind, change of colour, change of size, change or style or any other reason not relating to the quality of the product or print.

Returns

To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@tshirt123.com and make a request an RMA number.

Please include in your emails:

  • Your full contact details including email address, postal address and telephone
  • Your order number
  • Date of purchase
  • Reason you wish to return your product

The RMA number, once received, must be written in a conspicuous place on outside of the return parcel.

What can be returned

Items of fault can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) cannot be returned.

What cannot be returned

  • Items that are printed, embroidered, embellished or customized in any form unless fault in production or manufacturing is identified.
  • No returns will be accepted after 30 days of receipt of purchase.
  • Items that are not in their original packaging cannot be returned.
  • Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund

  • Refunds cannot be made for printed, embroidered, embellished or customized in any form unless fault or production or manufacturing is identified.
  • Refund requests must be made within 30 days of receipt of purchase.

Shipping charges for products returned

All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  • Contact info@tshirt123.com to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  • Write the RMA number in a conspicuous place on outside of the return parcel.

Send the package to:

Tshirt123 - Returns
157 Marrickville Road,
Marrickville NSW 2204
AUSTRALIA

 

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